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Welcome to Bryan W. Whitfield Memorial Hospital Behavioral Health Program!

Planning your Visit


Our goal is to create a compassionate environment that is responsive to your total needs.  We take pride in making sure our care team is prepared for your arrival.  As you are planning for your visit, we are preparing for yours.  We hope that your experience with us is an excellent one.


Registration & Admissions

Do you know your insurance benefits?

Insurance plans vary widely in their coverage and requirements for notification of          in-hospital care. Be sure to know your benefits.  For outpatient and inpatient services, please contact your insurance provider for information on your coverage and co-pays before you arrive. We want your visit to go as smoothly as possible.  If you have any insurance-related questions before you arrive, please call Admission Services at      334-287-2463.


Bringing What You Need for Admission or Appointment

To help us better serve you, please bring the following documentation with you.

·    Personal ID like a Social security card or Photo identification

   (Driver’s license or state photo ID)

·   Insurance card, including the insurer’s name and address and the patient’s policy number

·   One of the following: Completed and signed admission form, if you haven't already sent it to us, or appointment or doctor’s referral paperwork.

·   Documents from prior examinations (x-rays, medical reports, etc.)

·   Blood group and vaccination card, allergy ID, diabetes monitoring booklet or other medical ID cards.

·   Cash, check, or major credit card (Visa, MasterCard, or American Express) to pay for services not covered by insurance

·   Your employer’s name, address, and phone number--if you are covered by traditional insurance or managed care (HMO or PPO) provided by that employer

The following items may not be necessary, depending on individual situation:

·   Your spouse’s employer’s name, address, and phone number--if you are covered by traditional insurance or managed care (HMO or PPO) provided by your spouse’s employer

·   Health Plan Referral Authorization--if required by your health insurance carrier

·   Medicare or Medicaid card, plus the date of your spouse’s retirement if that applies to you

·   Advance Directive (living will)

·   Providing your email address will grant you access to myRecord (patient portal)


For more information contact our Admission department at 334-289-4000.



Personal Items

You will need to bring only a few personal items such as a bathrobe, slippers, nightgown or pajamas and change for newspapers. Please do not bring electrical appliances, valuables or an excessive amount of money. Electric blankets, hair dryers, heating pads and other small appliances are not permitted while you stay with us. If you have a need for any electrical item while here, please call for assistance.


Medication From Home

Do not bring medications from home to the hospital unless your physician tells you to do so. However, PLEASE bring a list of all medications to include prescriptions, over the counter medications, and herbals that you are presently taking. Be sure to advise your physician and nurses if you have been taking any other medication and/or herbal preparations recently that are not listed. Also tell your doctor or nurse if you have any known drug or other allergies. If you have medications with you, give them to the nurse. Do not keep any medications in your room.



BWWMH does not assume responsibility for any valuables, clothing or other personal items. Please leave valuables at home, send them home with your family member or, if necessary, request that such items be placed in the hospital safe. If you do not place your valuables in the hospital safe, and they are lost, broken or stolen, BWWMH shall not be held responsible.

Eyeglasses, contact lenses, watches and dentures should be kept in protective containers when not in use and never placed on a food tray. We are not responsible for lost, damaged or stolen eyeglasses, contact lenses, watches or dentures.


Treatment Permits

 As a patient, you or your legal representative must sign consent forms for treatment or surgery after discussing these with your physician. Consent for minors (<19) must be signed by parents or guardians. Be sure all necessary forms are signed before your relatives leave the hospital. These forms are important because treatment will not be performed until all forms are completed and signed.


Identification Bands

The wrist identification band you receive upon admission should not be removed during your stay. It provides important information for the staff treating you and is a positive safeguard for your protection.


Arriving Early

We ask that all patients arrive 30 minutes prior to their scheduled admission or appointment unless instructed other wise.  It helps the registration process run smoothly.


Patient & Visitors Guide

If you have question or need more information please view our hospital’s Patient and Visitor Guide pdf



Patients & Visitors 

While You Wait

 We make every effort to provide a comfortable atmosphere from the beginning to the end of your visit.  Our many waiting rooms will provide your family and loved ones with a relaxing area to await admission, appointment, or news on your procedure. Our Auxiliary members are available to escort you to your destination.  We offer free internet access, televisions and complimentary coffee.  Our dinning room has breakfast, lunch and dinner served daily. Just a short walk and you can visit our BWWMH gift shop, stroll in Missy’s Garden or sit under a shady tree at our Front Courtyard.  If you need to leave the campus, we are happy to ask for a cell phone number so that we can provide updates. 


Hospital Rooms

We make every effort to provide the type of room you’ve requested, but emergency admissions occasionally prevent us from immediately doing so. If the room you have requested is not available when you are admitted please accept our apologies and be assured that we will transfer you when an appropriate room is available.

All medical surgical and swing bed hospital rooms are private. All rooms are equipped with a bathroom, television, direct dial telephone, internet (wifi), and closet.

PLEASE NOTE: Patients in private rooms may have one family member spend the night each night they are hospitalized.



Your visitors are welcome guests in our hospital. Observance of visiting hours helps us best fulfill our commitment to provide the best service to you and other patients. As part of your overall therapy, the doctor may suggest certain guidelines that are more

restrictive than the ones listed below. Please ask your visitors to observe the following requests:

• Only two visitors should be in your room at one time.

• Visitors should leave the room promptly when treatment is to be given, or when asked to leave by hospital staff or the physician.

• Visitors and patients are requested to speak quietly and be considerate of other patients. Limiting visits to 15 minutes allows you to rest and recuperate.

• Children under the age of 12 are discouraged from hospital visitation and must be accompanied by an adult at all times.

• Please note that because we are a SMOKE-FREE facility, no smoking is allowed anywhere on hospital property, including the parking lot and grounds surrounding the hospital.

• BWWMH does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, participation in its programs and activities, or in employment. For further information about this policy, contact Administration at 334-287-2423.

• All visitors should leave when visiting hours are over at 9:00 p.m.

• One person may stay with you at night. Please inform your nurse if you will have a guest overnight.

• A family member may be asked to stay with you if your condition requires constant supervision for your safety.


Medical Intensive Care Unit (MICU)

Because of the nature of the critical care unit, more specific policies are established for MICU visitors. Plants, flowers and other gifts cannot be brought into the patient’s room. We ask that visitors be kept to immediate family members, and that visits last no longer

than 30 minutes.

Visiting Hours Are:

General – 10:00 a.m. – 9:00 p.m.

MICU – 8:00 a.m., 10:00 a.m., 12:00 p.m., 2:00 p.m., 4:00 p.m.,

6:00 p.m. and 8:00 p.m.


Geriatric Behavioral Health

MUST have access code to visit

Monday – Friday: 12:00 – 1:00 p.m. and 6:00 – 7:00 p.m.,

Saturday – Sunday: 12:00 – 2:00 p.m. and 5:00 – 7:00 p.m.


Patient & Family Services

The Social Services Representative can assist you or your family members with home healthcare planning, nursing home placement, family and individual counseling, referrals for possible financial assistance, and information about available community services and resources. If you wish to contact a case manager, please ask your physician or nurse to contact the hospital’s Case Management Representative. Referrals to the representative

are held in strictest confidence.


Complaint Conflict Resolution

BWWMH provides a mechanism for responding to and resolving patients/families concerns or complaints regarding your or your family member’s care or hospital service. Any such concern/ complaint may be presented at any time to the Nursing Supervisor,

who can be reached at ext. 2508.


Patient & Visitors Guide

If you have question or need more information please view our hospital’s
Patient and Visitor Guide.



Insurance and Billing Information

Upon admission, you were asked to provide a driver’s license or photo ID and all insurance, supplemental insurance, Medicare or Medicaid cards and any authorization forms. If you did not have this information on admission, please provide it as soon as possible to the Admissions office. Be sure to know your benefits. Ensure proper authorizations, referrals or coordination of benefits forms are obtained and

completed. It is your responsibility to make sure the requirements of your plan are met. Ensure you are aware of your co-payments, deductibles or services not covered by your insurance plan and be prepared to pay them upon admission to our facility. Please remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill.


If you are uninsured

 A Financial Counselor is available to work with you in making financial arrangements, including determining eligibility for a reduction in the amount you owe for some services

and charity care/patient assistance considerations. We require certain verified information when you apply for these programs such as information about your job, income, resources, family size and other information. Some of the questions we ask are sensitive but necessary to help determine the appropriate programs where you may qualify for assistance. Social services staff can provide information for applying for

Medicaid or other government assistance programs if you are eligible. Financial Counselors are available to assist you Monday – Friday during routine business hours. You may contact them at extensions 2463 or 2557. After your inpatient stay, please contact us at the phone number provided on your bill.


Your Hospital Bill

The bill you receive from BWWMH reflects services received during your visit, which may include: room, meals, nursing care, observation care, therapies, pharmacy and special services ordered by your physician such as X-rays or laboratory tests. Ambulance  companies and certain lab corporations are separate businesses with their own billing and account procedures. You will receive a separate bill from your  physician(s). If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by the doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists and other physicians perform these services and are required to submit separate bills. If you have questions about those bills, please call the number printed on the statement you receive from them.

Our billing office will file claims directly with your primary insurance, and when appropriate, your secondary payers. We will bill you for any outstanding balances not paid by your insurance payer. If you have not received notice of payment to us from your insurer within 60 days of your discharge or visit date, we ask that you contact the

insurer and encourage speedy payment.

Please respond promptly to requests from your insurance company or from BWWMH Business office. Our goal is to assist you in resolving any issues with payment.  Cashiers are located at the switchboard at the entrance of the hospital.  The cashiers accept payment in the form of cash, personal checks, debit cards, most credit cards, traveler’s checks and money orders.



When your doctor feels that you are well enough to leave the hospital, he or she will tell you and indicate it on your medical record.  The following is a checklist to be used at the time of discharge:

·   Double check your room and bathroom for personal items so that nothing is left behind.

·   A discharge assessment will be done by your nurse and discharge instructions will be given to you just prior to your discharge.

·   After you check your room and get your assessment, a staff person will escort you to your car.

·   Please instruct your family or friends to pick you up at the front entrance of the hospital.


Patient & Visitors Guide

If you have question or need more information please view our hospital’s 

Patient and Visitor Guide.  

Patient Satisfaction

Following your visit to BWWMH, you may receive a survey by phone about your visit. BWWMH contracts with a company to conduct the surveys on our behalf. This company sends us a comprehensive report (minus your name) of the completed surveys with comments you have regarding your stay or visit. We use these surveys to better understand what you like and where our opportunities for improvement are. Please take a few moments to complete the survey if you are called. We hope we earned an Excellent score during your stay.


Important Phone Numbers

Administration............................................................... 334-287-2423

Admitting/Business Office............................................. 334-289-4000

Dietary Department........................................................334-287-2560

Emergency Department................................................ 334-287-2516

Home Health................................................................. 334-289-0701

Laboratory..................................................................... 334-287-2532

Health Information Management (Medical Records)…. 334-287-2400

Nursing Administration.................................................. 334-287-2329

Patient Accounts........................................................... 334-289-4000

Physical Therapy........................................................... 334-287-2565

Radiology...................................................................... 334-287-2591

Social Services/Case Manager..................................... 334-287-2528

You can call any of these areas while in the hospital by dialing the last four digits from your hospital telephone.


Patient & Visitors Guide

If you have question or need more information please view our hospital’s
 Patient and Visitor Guide.


We understand that your time is valuable. The Portal makes time-consuming tasks simple; a few clicks and you’re done. In order to access it, please give us your email address during admission.

• Access complete health information online, versus over the phone or

in person

• Review upcoming appointments

You Choose the When and Where. Access to the Portal is on your schedule, whether at home, on vacation or at another medical office.

• Use the Portal from anywhere using a browser

• Access from your smartphone or tablet

• Manage information 24/7 without waiting

Keep the Most Important People in the Loop. You can connect with your providers and keep your family informed at the same time.

• Exchange messages with your provider between visits

• Give authorized family members access to your health information

Health Information

• Lab Results

• Visit History

• Discharge Instructions

• Health Summary

Allergies and Medications

• Allergies and Conditions

• Immunizations

• Medications with Instructions

Review Upcoming Appointments

ATM: An ATM is available in the hospital’s main lobby should you need to make a transaction during your stay.

If you have any other questions that have not been answered in the above sections, please contact us for more information.


Bryan W. Whitfield is a Smoke Free Facility! Smoking Areas are Posted Outside around the campus.

Bryan W. Whitfield is a gun Free Zone (exceptions for Law Enforcement!)


Phone: 334-289-4000

Address Bryan W. Whitfield Memorial Hospital 105 Highway 80 East P.O. Box 890 Demopolis, Alabama 36732