Whitfield Regional Hospital is committed to delivering quality healthcare and providing up to date information to our patients. We strive to foster practices that promote good decision making regarding the medical services offered at our facility.
Our goal is to attain complete patient satisfaction in all aspects of our care continuum, from registration through discharge.
We understand that complex topics such as insurance coverage, billing rules, and patient records can be confusing at times. To make our processes and practices more transparent and in order to help our patients understand what they can expect for personal out-of-pocket costs, BWWMH offers a direct phone line whereby callers may speak with an onsite financial counselor for questions or concerns. This individual will be happy to walk you through our average costs by service, and how much you can expect to pay, depending on your specific insurance plan’s coverage and associated co-pay/deductible amounts.
For more information about the charges associated with a specific procedure, please view our list of charges of charges or call our financial counselor at (334) 287-2463, Monday – Friday, 8:00 AM – 4:30 PM for a more detailed estimate of your out-of-pocket expenses.
When calling our financial counselor, you will need the following items for an accurate estimate of your out-of-pocket expenses:
- 1. Detailed description of the test(s)/procedure(s) being ordered by the doctor.
- 2. The ordering Doctor’s name and office phone number.
- 3. Insurance status, if any.
- 4. Insurance details, for all Policies, primary and secondary (front & back of card)
- -Insurance company name and phone number.
- -Policy holder’s name.
- -Policy number.
- -Group number.
These amounts represent the usual and customary charges billed. They are not necessarily an estimate of amounts due.